Using The Kano Model To Prioritize Product Development – MindTheProduct

Using The Kano Model To Prioritize Product Development - MindTheProduct

Migration From Delight To Expectation

One of the most challenging aspects of the Kano model is that it predicts that all features will migrate from delightful to basic expectations. Once a user has come to expect that delightful feature – whether because you’ve had it for a while or because all their other products have it – the feature has become something they expect. The absence of that feature would now be a frustration, and you need to discover new delightful features.

via Using The Kano Model To Prioritize Product Development – MindTheProduct.

via Using The Kano Model To Prioritize Product Development – MindTheProduct.

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